Shipping policy

Customized Drapes Lead Time

  • Handling time: 5-7 working days
  • Standard shipping: 15-25 working days
  • Express shipping:10-15 working days

Delivery time: 5-7 working days from order placement to customization, 10-15 working days for fast delivery, and 15-25 working days for standard delivery. Logistics query time, generally 5-7 working days after the merchant ships, you can check the logistics track on the website. Express shipping fee is $89.9, and standard shipping fee is $5.99.

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within. If you require drapes by a certain date, please contact us at INFO@DRAPERYUSA.COM to confirm the time frame and order it in advance.

Once orders are shipped, you'll receive a tracking number to follow up with carrier.

Fabric Swatches Shipping

  • Carrier: DHL eCommerce or USPS
  • Lead time: 7-15 days

Shipping Destinations

Worldwide

Carrier Selection

  • We select carriers based on:
    • Destination country
    • Package weight
    • Other factors
  • Partner carriers:
    • FedEx
    • S.F.
    • DHL
    • UPS
  • Features:
    • Direct carrier accounts
    • Door-to-door service

Shipping Fees

1. Curtains/Drapes/Blinds/Hardware

  • Standard shipping (15-25 days):
    • $9.9 (orders < $299)
    • $5.9 ($200 ≤ orders < $300)
    • Free shipping (orders ≥ $300)
  • Express shipping (14 days): $89.9

2. Fabric Swatches

  • North America (US): $5.9
  • Other Countries: $9.99

Order Tracking

  • Tracking number sent via email after carrier pickup
  • Track through carrier's official website
  • Option to schedule delivery with carrier

Address Changes

Changing shipping address after pickup is not supported. Please verify address before placing order.

Duties & VAT

  • Responsibility: Customer
  • Determined by:
    • Destination country's tax laws
    • Customs regulations

Missing/Damaged Items

Required actions within 24 hours:

  1. Contact local delivery service FIRST
  2. Provide:
    • Detailed description
    • Photographic evidence

Reshipment conditions:

  • Reship within 2 weeks
  • Preserve all packaging
  • Maintain product condition
  • Report packaging damage to carrier
  • No response within 48 hours = Acceptance assumed

Carrier Contacts

For additional inquiries: INFO@DRAPERYUSA.COM

Thank you for shopping with DRAPERYUSA!

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